Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

    • Gift cards

    • Downloadable software products

    • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted.

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@bingoaz.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bingoaz.com and send your item to: 75 TRAN THAI TONG, DICH VONG HAU, CAU GIAY, HA NOI 100000.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Returns Address

If you need to return an item to us, please use the following returns address: 75 TRAN THAI TONG, DICH VONG HAU, CAU GIAY, HA NOI 100000.

The process for returns and refunds varies depending on the items you have ordered.

Faulty, Damaged and Incorrect Goods:
If your items are faulty, damaged or we sent you something incorrectly, we will pay for the cost of the return using our own carrier (please note; we are unable to refund returns costs of items should you decide to use an alternative unauthorised service). Please contact us within 7 days informing us of the problem. We reserve the right to ask you to send digital photographs to understand any issues. You can return the item within 28 working days for a replacement or refund. Once we have received your return we will process your refund payment within 5 working days. Payment will be sent to your original account that made the purchase. If after 5 working days that you dont receive the payment, please contact your bank first for more info.

Please note: many of our pots our handmade or have individual manufacturing processes, so variations occur in color, shape and size due to the nature of the production process. This gives each piece it’s individual charm and uniqueness. Images are provided to give the best indication of the character of the piece. Some slight imperfections may also occur and are not considered a fault.

Need help?

Contact us at info@bingoaz.com for questions related to refunds and returns.

 

Cancellation Policy

At PHUNG QUANG THANH we are committed to delivering quality. We carry out a detailed inspection of all items before dispatch and carefully pack them to avoid damage on their journey to you, so you can be confident your products will arrive healthy and pots are ready for use.

If you do have a problem, rest assured that we are here to help, we understand that everybody wants to be treated fairly and reasonably.

You can get in touch with us via email at info@bingoaz.com.

Returns Address
If you need to return an item to us, please use the following returns address: 75 TRAN THAI TONG, DICH VONG HAU, CAU GIAY, HA NOI 100000.

The process for returns and refunds varies depending on the items you have ordered.

To cancel an order, please e-mail info@bingoaz.com with details of the order you are cancelling. Please note: orders for products shown as “made to order” on the product page cannot be cancelled. Cancellation fees may be applied for products and perishable items specifically sourced on your behalf, showing as “Item delivery: 1-2 weeks” and for orders where cancellation is done after the order, or a part of the order, has been dispatched.